Gingerbread House Baking Kits - Quick to build!   Need help? Call 07950 831413 or email info@bickie-boo.co.uk
Terms & Conditions

1. Seller and Customer:

The Seller is Julie Beale Trading As Bickie-boo ("Bickie-boo"', "we" or "us"). These terms and conditions apply to all orders which you, the customer (“you” or “your”) place using this website,www.bickie-boo.co.uk for items ordered by the Internet.or over the telephone or face to face.

2. Order process and registration:

Once you make an order, we will take payment from your details supplied. As the goods are hand-baked please allow 7-10 days for delivery. We will endeavour to make the delivery sooner and will keep you informed by e-mail. You will receive an acknowledgement e-mail within 24 hours of placing your order with an expected delivery date, depending on levels of demand.

We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.

Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail.

The contract will be formed at the place of dispatch of the goods, namely the UK.

3. Pricing:

Products are priced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated.

Although we try to ensure that all prices on the Bickie-boo Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the Bickie-boo Website from time to time.

4. Payment:

You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.

We can also now accept payments by PayPal. Simply select the PayPal logo once you are through to the Checkout and follow the on screen instructions.

5. Delivery:

All orders are carefully packaged in our attractive white cartons with various packing to protect the biscuit creations. If kept in the sealed plastic bags in a cool environment away from direct sunlight the biscuit has been clinically tested to remain fresh for at least 12 weeks from baking. Each product will be marked with a ‘Use By’ date for your information and convenience.

Delivery times (UK and Northern Ireland):

We aim to deliver all orders within 2 working days subject to availability and no longer than 5 working days.

You will be notified by email the day your order is shipped. Your order will be delivered within 3 days.

Our delivery times are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier.

If your order is a gift we will send it as quickly as possible.

If you would like to delay delivery beyond 5 working days please e-mail this requirement and we will confirm this information. A signature is not required to acknowledge delivery.

Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.

International Delivery:

We are now delivering non-baked products abroad from the UK.

We do not offer free delivery on any international order and Saturday delivery is NOT available.

We will ship an international order as per the same terms and conditions of a domestic delivery however the delivery times are on top of the shipping time.

6. Cancellation:

If you wish to cancel your order, please contact via e-mail at info@bickie-boo.co.uk or by telephone on 07950 831413 , Monday to Saturday 08:00 to 18:00. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy.

If we receive notice of your cancellation in time we will cancel the order and we will refund any payment taken.

7. Returns and Refunds:

Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment.

In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.

To return goods please contact us on info@bickie-boo.co.uk.

None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

8. Contact us:

Via email: info@bickie-boo.co.uk

Telephone: 07950 831413, Monday to Saturday, 08.00 – 18.00 hours.

Via post: Bickie-boo, 7 Seymour Road, Bath BA1 6DY

9. General:

Our biscuit creations are hand made using Aga baking methods and therefore subject to variations in shape/size/colour etc. All measurements and weights are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.

Except in relation to the description of products available for order from the Bickie-boo website, we do not guarantee and are not responsible for the accuracy of any information provided on the Bickie-boo website.

You may access and use the Bickie-boo website for your personal, non-commercial use. You may not use the Bickie-boo website or its contents for any commercial purposes without prior consent from Bickie-boo.

The Bickie-boo website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Bickie-boo website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.

We do not represent or warrant that the material contained in the Bickie-boo website, any of the functions of the Bickie-boo website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Bickie-boo website is provided “as is”. Accessing the Bickie-boo website is entirely at your own risk.

The Bickie-boo website may occasionally include links to third party web. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy and such other policies as we may notify you of.

You will be subject to the policies and terms and conditions in force at the time you use the Bickie-boo website or order items from the Bickie-boo website. Changes which we are required to make by law could apply to orders which you have already made

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Bickie-boo website, or the use by any other person accessing the Bickie-boo website using your shopping account and/or your personal information.

Last Updated November 2014 © Bickie-boo